Version 2026-11-15 · Last updated 15 November 2026
The short version
- You're self-employed. You choose when you work, and you can say no to any job.
- When you take a job, you supply it to the owner. Seeky is your booking agent: it finds the job, takes the payment and pays you weekly.
- Joining is free.
- If you met an owner through Seekies, their walks and pet care stay in the app while they use Seekies. Your own clients, other apps and your own business stay yours.
The full agreement is below. By tapping I agree in the app, you accept it.
1. Who we are
This agreement is between you and Seeky Ltd, which runs Seekies: a company registered in England and Wales (Company No. 17272912), registered office 51 Colegate, Norwich NR3 1DD ("Seeky", "we", "us"). It covers dog walks, drop-ins, cat visits, home company and any other jobs you take through Seekies.
2. You run your own business
2.1 You are self-employed. You are not an employee or a worker of Seeky. You decide whether, when, where and how often you work.
2.2 You supply each job. When you accept a job, you agree with the owner to do it, and you are responsible to them for doing it with reasonable care and skill.
2.3 No exclusivity. You can walk dogs and do pet care for anyone else, use other apps, and run your own business.
2.4 If you ever feel Seekies treats you like an employee, tell us, and we will look at it.
3. Seeky as your booking agent
3.1 You appoint Seeky as your agent to:
- (a) offer your services to owners on Seekies;
- (b) take bookings for you, on the owner terms in force at the time;
- (c) charge owners the Seekies price for each job; and
- (d) collect owners' payments for you, keep our booking fee, and pay you the rest.
3.2 We tell owners that you are the person doing their job, and that Seeky is your booking agent.
4. Joining
4.1 Joining is free. You pay nothing to apply or to be approved.
4.2 Right to work. The law requires us to check your right to work in the UK before your first job. You can't take any job until that check is done.
- If you're British or Irish, bring your original passport or ID to your onboarding meeting. We check it with you and photograph it to keep a dated copy.
- Otherwise, enter your share code (made on GOV.UK for proving your right to work to an employer) and your date of birth in the app. At your onboarding meeting, we open the Home Office result and check that the photo on it is you.
If your permission to work has an end date, the app will remind you, and you must give us what we need to check it again before it runs out. Until it's rechecked, you can't take new jobs.
4.3 Getting to know you. Our team also vets you personally. We keep your right-to-work check record securely, as our walker privacy notice explains.
4.4 You must be 18 or over, and you must tell us straight away if anything changes your right to work in the UK.
5. Choosing your work
5.1 You can say no. Jobs are offered to you, never assigned. You can accept or decline any offer, for any reason, and go offline whenever you like. Declining or being offline never affects your ratings, the offers you get, or your approval.
5.2 You choose your areas and the times you're available. There are no shifts, hours or targets.
5.3 Once you accept a job, the owner is relying on you. If you can't do it, cancel it in the app or ask us to move it, as early as you can (clause 6).
6. If you can't do a job
6.1 You can't pass a job to anyone. Only the Seekies team can move a job to another walker. Never arrange for someone else to do it, even another walker or a friend you trust.
6.2 If you can't do a job you've accepted, you can:
- cancel it in the app; or
- ask us to move it, in the app or at hello@seekies.co.uk. You don't need a reason.
There's no penalty either way. Cancelling or asking us to move a job never affects your ratings, the offers you get, or your approval. Please tell us as early as you can, so the owner isn't let down.
6.3 We only move jobs to approved walkers. When you ask, we offer the job to other walkers who are already approved on Seekies, which means we have checked their identity and right to work ourselves. If one accepts, we move the booking to them and let the owner know. If no one can take it, we'll tell the owner. You can't check anyone yourself, and the law requires us to do it.
6.4 The walker who does the job is the one paid for it.
6.5 If anyone does a Seekies job who isn't the approved walker booked for it, we may suspend or end the agreement of the walker who let it happen, after the process in clause 14.1.
7. Prices and your pay
7.1 Seeky sets the price owners pay. You agree to the Seekies rates when you accept this agreement. Your pay for every job is shown in the app before you accept it.
7.2 For walks, the current rates are:
| Walk | Owner pays | You receive | Seeky booking fee | |---|---|---|---| | 20 minutes | £17 | £12 | £5 | | 30 minutes | £22 | £16 | £6 | | 60 minutes | £32 | £24 | £8 |
7.3 We give you at least 14 days' notice of any change to the rates. A change never affects a job you have already accepted. If you don't want to work at new rates, you can stop accepting jobs, or end this agreement, at any time.
8. Doing the job
8.1 You decide how to do the job, within the owner's instructions and the law. There are no scripts and no uniform.
8.2 One pet at a time, on-lead. Every walk is one dog, on-lead.
8.3 Safety first. You can refuse or end a job if it isn't safe: for example, if the pet is unwell or aggressive, or what the owner told us is wrong. Doing that for a good reason is never held against you. In an emergency, call 999 first.
8.4 Tracking and the walk story. The app records your route during a job until you tap "Home safe". You add moments and photos, and the owner sees the walk story. It protects you as well as the owner.
8.5 Keys and access. Use an owner's keys or access codes only to collect and return their pet for the booked job. Never copy keys or share codes.
8.6 Calls are recorded. Calls in the app during a job are recorded and summarised, so what's agreed is written down. Both of you are told before the call connects.
8.7 Follow the law and local rules where you work, including any council or Royal Parks rules for dog walkers.
8.8 It must be you. Only you can do the jobs you accept, and never let anyone use your account. Owners see your profile photo on their booking, and they can tell us if someone else turns up. If that happens, we'll look into it under clause 14.1.
9. Insurance
9.1 Seekies jobs are covered by Seeky's insurance. Seeky Ltd holds an insurance policy with Pet Business Insurance that covers you on jobs referred and booked through Seekies. It includes:
- public liability up to £5 million a claim, if something you do on a job injures someone or damages their property, including another person's dog;
- injury to the pet in your care from an accident, up to £25,000 a claim for vet fees, and up to £3,000 if the pet dies or is lost or stolen and not found;
- lost keys, including new locks for the owner's home, up to £10,000 a year.
Seeky pays for it, and you're never charged for it.
9.2 What it doesn't cover:
- anything you do outside Seekies. If you walk dogs or do pet care outside Seekies, you need your own insurance for that work;
- your own injuries. There's no personal accident or employers' liability cover, so if you're hurt on a job, Seeky's policy won't pay you. You may want your own personal accident or income protection insurance;
- your own belongings, your phone, or any vehicle. If you ever drive, your own motor insurance applies;
- a pet's illness that isn't caused by an accident.
9.3 The cover depends on these rules. Please keep to them on every job:
- (a) only jobs booked through Seekies, never arranged outside it;
- (b) one dog at a time. The policy never allows more than six dogs with one person in public, and on Seekies it's always one;
- (c) keys locked away whenever you're not using them, never copied, and never labelled with an address;
- (d) only give medicine that a vet has prescribed for that pet, exactly as the vet's label says, and following the owner's written instructions in the booking. Never give supplements, over-the-counter treatments or anything else a vet hasn't prescribed, even if the owner asks. If the label and the instructions don't match, don't give it, and tell us in the app;
- (e) if a pet seems hurt or unwell, tell the owner and us straight away, so a vet can see it as soon as possible;
- (f) don't walk a dog that you think must be registered under the Dangerous Dogs Act, such as an XL Bully. Tell us instead, and we'll sort the booking out with the owner.
9.4 Tell us straight away. Report anything that happens on a job in the app or at hello@seekies.co.uk, as soon as you can and within 24 hours. That includes an injury to a pet or a person, a lost dog, damage, or lost or stolen keys. The insurer must hear about claims within 21 days, and a late report can mean a claim isn't paid.
9.5 Help us and the insurer with any claim. Tell us what happened, and share photos and your walk story.
9.6 Excesses. Seeky pays any excess.
9.7 Being covered by Seeky's insurance doesn't make you a Seeky employee. You stay self-employed.
10. Owners you meet through Seekies
10.1 Seekies works because walkers and owners keep their bookings in the app. Our share of each job is modest, and it pays for the things that look after you and the owners you work for: ID checks, safety tools, live tracking, walk stories, support when something goes wrong, and weekly pay you never have to chase.
10.2 The rule: if you met an owner through Seekies, you do their walks and pet care through Seekies for as long as they use Seekies, even if they ask to go private. Just point them back to the app.
10.3 If we hear that you've done walks or pet care outside Seekies for an owner you met through Seekies, while they still use Seekies, we will tell you what we've heard and hear your side first. If it's true, you will be removed from Seekies, and this agreement ends. You are still paid for every job you've already completed.
10.4 This rule does not cover:
- (a) anyone you didn't meet through Seekies;
- (b) clients you had before Seekies (tell us, and they're excluded);
- (c) other apps, or your own business;
- (d) an owner who has stopped using Seekies.
11. Getting paid
11.1 Owners pay through the app. We collect each payment for you, and payments for your jobs are processed by Stripe in your name.
11.2 To be paid, you set up a Stripe account through Seekies and accept Stripe's Connected Account Agreement (stripe.com/legal/connect-account).
11.3 We pay you weekly for the jobs you completed. The app shows every job, the price, our booking fee and your pay.
11.4 Refunds. If a job doesn't happen, or is clearly cut short, because of you, the owner is refunded and you aren't paid for that job. If an owner is refunded for a reason that isn't your fault, you're still paid.
11.5 Tips. Owners can choose to tip you after a job. Tips are yours. The app shows each tip, and any card fee taken from it.
11.6 We only take something else from your pay if you owe it under this agreement, and it will show in the app.
12. Ratings
12.1 Owners can rate jobs. Ratings help us match you with owners and recognise good work.
12.2 Ratings are never used as discipline. A low rating never leads to an automatic penalty or removal. There are no rating targets.
12.3 Declined offers, time offline, and safety concerns you raise in good faith never count against you.
13. Tax
13.1 You're responsible for your own tax and National Insurance, and for registering with HMRC as self-employed.
13.2 The law requires platforms to report sellers' earnings to HMRC each year. You agree to give us the details we need for that when we ask.
13.3 If your tax registration changes, tell us straight away.
13.4 If the Home Office asks us about right-to-work checks, you agree to help, and to give us the information it needs.
14. If something goes wrong between us
14.1 No removal by algorithm. If there's a serious concern, such as fraud, a safety or safeguarding issue, harm to a pet, a lapsed right to work, repeated serious complaints, or a breach of clause 10, we tell you what it is and hear your side. Then a person decides.
14.2 If there's an immediate safety risk, we may stop offering you jobs while we look into it, and we'll tell you why.
15. Ending this agreement
15.1 You can end this agreement at any time by deleting your account in the app.
15.2 We can end it with 14 days' notice, or straight away after the process in clause 14.1 if there's a serious breach.
15.3 Either way, you're paid for every job you completed.
16. Your information
We use your information as our walker privacy notice describes: seekies.co.uk/walker-privacy.
17. Questions and changes
17.1 Talk to us first: in the app, or at hello@seekies.co.uk.
17.2 We may update this agreement. We'll tell you in the app at least 14 days before a change takes effect, and show the new version for you to accept. If you don't agree, you can end the agreement before then.
17.3 This agreement is governed by the law of England and Wales.