Who we are
Seekies is a dog walking and pet care service by Seeky Ltd, a company registered in England and Wales (Company No. 17272912), registered office 51 Colegate, Norwich, NR3 1DD. Seeky Ltd is the controller of the information described here. If you apply to become a walker, our applicant privacy notice explains how we use your application.
What we collect
- Your account: your mobile number, which you sign in with, and your first name.
- Your home: your address and postcode, and how your walker gets in, including a key safe code if you give us one.
- Your pets: each pet's name, species and breed, what they are like, how they like to walk, and their vet's name and phone number.
- Your walks: what you book and when, the route your walker takes, the moments and photos they add during the walk, and your rating.
- Messages and calls: messages between you and your walker in the app. In-app calls are recorded and summarised, and both of you are told before the call connects.
- Payments: what you paid, refunds and receipts. Your card details are taken and held by our payment provider, Stripe; we never see or store your full card number.
- Club membership: if you join the Seekies Club, your membership status and renewal dates.
- Technical details: the device and app version you use and the details needed to keep you signed in securely.
The app does not ask for your phone's location. A photo you choose for your pet's passport stays on your phone. The app does not use advertising or tracking tools, and we do not sell your information. Our website uses analytics and advertising cookies only if you accept them; see Cookies on our website.
Why we use it, and our lawful basis
- To provide the service you ask for (performing our contract with you): signing you in, sending a walker to the right door with what they need to know, showing you the walk live, sending the walk story, taking payment and issuing receipts.
- To keep pets, owners and walkers safe (our legitimate interests): checking what happened if something goes wrong on a walk, which is why calls are recorded and summarised, and preventing fraud and misuse.
- To meet our legal obligations: keeping financial records such as payment receipts.
- To tell you about Seekies beyond your walks, only with your consent, which you can withdraw at any time.
Who we share it with
- Your walker sees what they need for your walk: your first name, address and access details, your pet's passport and your messages. They do not see your phone number.
- Service providers who run parts of Seekies for us under contracts that require them to protect your information: DigitalOcean (hosting), Twilio (sign-in codes by SMS), Stripe (payments), LiveKit (in-app calls), ElevenLabs (call transcription), Anthropic (call summaries), and Mapbox (maps).
- Authorities where the law requires it.
Some of these providers process information outside the UK. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to protect it.
How long we keep it
- Call recordings are deleted after 30 days. Call summaries stay with the walk they belong to.
- Receipts and payment records are kept for six years, as the law requires.
- The rest of your account is kept while you use Seekies.
Cookies on our website
seekies.co.uk works without cookies. It keeps a few small notes in your browser that it needs: your cookie choice, for 12 months, and, for the length of your visit, the page or link that brought you to us, which we send with a waiting list signup so we know which of our posts and ads work.
If you accept, we also use:
- Analytics: Google Analytics cookies (such as _ga, kept for up to two years) to count visits and waiting list signups, so we can improve the site.
- Advertising: Google Ads cookies (such as _gcl_au, kept for up to 90 days) to measure which of our ads brought you here and to show Seekies ads to people who have visited.
Our lawful basis for these is your consent. Google provides them and may process the information outside the UK, under UK adequacy regulations. Nothing is loaded or set until you choose, and Reject all means none are. You can change your mind at any time with Cookie settings, at the bottom of every page.
Deleting your account
You can delete your account in the app: You, then Delete my account. Walks that have not started are cancelled, a Club membership stops renewing, you are signed out everywhere, and your information is erased, apart from the receipts we must keep by law.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, or ask us to move it to another provider. Contact us using the details below. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Contact
Email privacy@seeky.co.uk or write to Seeky Ltd, 51 Colegate, Norwich, NR3 1DD.