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Straight answers on walks and visits, your walker, safety, prices and the Club.
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Booking a walk
How to book, when, and how fast a walker accepts.
How do I book a walk?
Tell us where your dog is, pick when (now or a time later) and choose 20, 30 or 60 minutes. Nearby walkers get the request and the first free one accepts. You see their name and photo the moment they do.
Link to this answerHow quickly will a walker accept?
We aim to have a walker accept within 30 minutes. If nobody does, you pay nothing, and we tell you rather than leaving you watching a screen. If it is a quiet hour where you are, we say so before you book.
Link to this answerCan I choose my walker?
Not the first time. The request goes to walkers near you and the first free one takes it. After a walk you can favourite them for next time.
Link to this answerCan I book the same walk every week?
Yes. Set it once and it repeats, with the same walker where they are free and a nearby one when they are not.
Link to this answerIs it only dog walks?
No. As well as walks, a walker can visit at home:
- Drop-in visit: food, fresh water, a fuss and a quick check, for a dog or a cat.
- Cat check-ins: feeding, litter, play and a photo update while you’re away.
- Home company: for older or slower dogs, time together at home or in the garden, no walk needed.
Walks are £17 for 20 minutes, £22 for 30 and £32 for an hour. Cat check-ins are £12 for 20 minutes or £15 for 30, drop-in feeds £13 or £16, and home company £18 for 30 minutes or £28 for an hour. One price, shown before you book. Join the list and you’ll hear first.
Link to this answerDo walkers take pets home?
No. Every visit happens on a walk or in your home. We don’t offer boarding or day care.
Link to this answerHow does a walker get in?
However you want: meet them at the door, a key safe, or a key left with a neighbour. Set it once in your Dog Passport and it is remembered.
Link to this answerOn the walk
Tracking, photos, the walk report and the Home safe check-in.
Can I follow the walk live?
Yes. From the moment your walker collects your dog you can follow the route live in the app, with photo updates along the way.
Link to this answerWhat is in the walk report?
When the walk ends you get a report: distance, time out, every wee and poo (bagged), when fresh water was given, a note from your walker and the photos.
Link to this answerWhat does "Home safe" mean?
It is the last thing your walker does: a check-in, with the time, once your dog is back inside and the door is locked. Every report ends with it.
Link to this answerWill my dog be walked with other dogs?
No. Walks are for your dogs only, so they get the walker’s full attention.
Link to this answerWhat happens if something goes wrong on a walk?
If something goes wrong mid-walk, message us from the booking and a real person at Seeky steps in.
Link to this answerYour walker
Who walkers are and how they are checked.
Who are walkers?
Walkers are local people who walk dogs with Seekies on their own hours, in their own patch. Seeky is the company behind Seekies, and walkers are the people who turn up at your door.
Link to this answerHow are walkers checked?
ID and right to work, a conversation with us, then onboarding in person at our office in Shoreditch. We read every application and approve every walker ourselves.
Link to this answerCan I meet my walker first?
Yes. A meet and greet is always available, and it is optional. Ask for one when you book.
Link to this answerWhat if my dog is nervous or reactive?
Put it in the Dog Passport and it goes to the walker before they arrive. Walks are your dogs only, and on-lead. A meet and greet is always available.
Link to this answerSafety and trust
Support during a walk, and how we keep things safe.
Who do I contact during a walk?
If something goes wrong mid-walk, message us from the booking and a real person at Seeky steps in.
Link to this answerHow are keys and codes kept safe?
Access details live in your Dog Passport and go to the walker on your booking. You can change them at any time.
Link to this answerPrices and payments
What a walk costs and how you pay.
What does a walk or visit cost?
Walks are £17 for 20 minutes, £22 for 30 and £32 for an hour. Cat check-ins are £12 for 20 minutes or £15 for 30, drop-in feeds £13 or £16, and home company £18 for 30 minutes or £28 for an hour. One price, shown before you book. Join the list and you’ll hear first.
The price you see is the price you pay. It covers the walk and Seeky’s booking fee, and nothing is added at checkout.
Link to this answerHow much is a drop-in or cat visit?
A cat check-in is £12 for 20 minutes or £15 for 30. A drop-in feed is £13 or £16. Home company for an older dog is £18 for 30 minutes or £28 for an hour. Join the list and you’ll hear first.
Link to this answerWhen am I charged?
Payment details are taken when you book and the price is shown in full first. If no walker accepts within 30 minutes, you pay nothing. Walks are not bookable yet, so nothing is charged at all.
Link to this answerCancellations and refunds
Changing your mind, and what happens if a walk does not go ahead.
Can I cancel?
Free until your walker is on the way. After that a part charge applies, shown before you confirm.
Link to this answerWhat if nobody accepts?
You pay nothing. If no walker accepts within 30 minutes, the request is cancelled and you are not charged.
Link to this answerHow do refunds work?
If something about a walk was not right, message us from the booking and a person will look at it with you.
Link to this answerSeekies Club
Membership, what it costs and what you get.
What is the Seekies Club?
A membership for regulars, with members’ rates on every walk and visit. It opens with launch. Join the list and you’ll hear first.
Link to this answerCan I cancel the Club?
Yes, whenever you like, from your account.
Link to this answerYour account and Dog Passport
Signing in, your dogs and their details.
What is the Dog Passport?
Everything a walker needs to know about your dog: behaviour, vet, emergency contact, walking preferences and how to get in. Set it once and every walker gets it before they arrive.
Link to this answerCan I add more than one dog?
Yes. Each dog gets its own passport. Book one of them or all of them; nobody else’s dog ever joins.
Link to this answerHow do I close my account?
Message us from the app and we will close it and tell you what we keep and why. Our privacy notice is at seeky.co.uk/privacy.
Link to this answerBecoming a walker
Walking with Seekies: how to apply and how you are paid.
How do I become a walker?
Tell us about you: your area, your hours and your way with dogs. Then come ID and right to work, a conversation with us, and onboarding in person at our office in Shoreditch before your first walk.
Link to this answerDo I choose my hours?
Yes. Your hours, your patch. Jobs come to you and you take the ones that fit.
Link to this answerWhen am I paid?
Every week. Walks pay £12 for 20 minutes, £16 for 30 and £24 for 60. Home visits pay by type and length, from £8.50 for a 20-minute cat check-in. Your walks and visits for the week are added up and paid in one go, with no invoicing and no chasing.
Link to this answerAreas we cover
Where Seekies walks today.
Where do you walk?
We are starting in a handful of London neighbourhoods. Put your postcode in on the home page and we will tell you straight.
Link to this answerWhat if you do not cover my area yet?
Leave your postcode and email and we will tell you when we open near you. Demand is how we choose where to go next.
Link to this answerStill need
help?
A real person at Seeky reads every message. If something goes wrong mid-walk, message us from the booking and a person steps in.