Seekies help centre

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help?

Straight answers on walks and visits, your walker, safety, prices and the Club.

Seekies is getting ready to launch. Walks are not bookable yet, so nothing is charged. We are recruiting walkers now.

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Booking a walk

How to book, when, and how fast a walker accepts.

How do I book a walk?

Tell us where your dog is, pick when (now or a time later) and choose 20, 30 or 60 minutes. Nearby walkers get the request and the first free one accepts. You see their name and photo the moment they do.

How quickly will a walker accept?

We aim to have a walker accept within 30 minutes. If nobody does, you pay nothing, and we tell you rather than leaving you watching a screen. If it is a quiet hour where you are, we say so before you book.

Can I choose my walker?

Not the first time. The request goes to walkers near you and the first free one takes it. After a walk you can favourite them for next time.

Can I book the same walk every week?

Yes. Set it once and it repeats, with the same walker where they are free and a nearby one when they are not.

Is it only dog walks?

No. As well as walks, a walker can visit at home:

  • Drop-in visit: food, fresh water, a fuss and a quick check, for a dog or a cat.
  • Cat check-ins: feeding, litter, play and a photo update while you’re away.
  • Home company: for older or slower dogs, time together at home or in the garden, no walk needed.

Walks are £17 for 20 minutes, £22 for 30 and £32 for an hour. Cat check-ins are £12 for 20 minutes or £15 for 30, drop-in feeds £13 or £16, and home company £18 for 30 minutes or £28 for an hour. One price, shown before you book. Join the list and you’ll hear first.

Do walkers take pets home?

No. Every visit happens on a walk or in your home. We don’t offer boarding or day care.

How does a walker get in?

However you want: meet them at the door, a key safe, or a key left with a neighbour. Set it once in your Dog Passport and it is remembered.

On the walk

Tracking, photos, the walk report and the Home safe check-in.

Can I follow the walk live?

Yes. From the moment your walker collects your dog you can follow the route live in the app, with photo updates along the way.

What is in the walk report?

When the walk ends you get a report: distance, time out, every wee and poo (bagged), when fresh water was given, a note from your walker and the photos.

What does "Home safe" mean?

It is the last thing your walker does: a check-in, with the time, once your dog is back inside and the door is locked. Every report ends with it.

Will my dog be walked with other dogs?

No. Walks are for your dogs only, so they get the walker’s full attention.

What happens if something goes wrong on a walk?

If something goes wrong mid-walk, message us from the booking and a real person at Seeky steps in.

Your walker

Who walkers are and how they are checked.

Who are walkers?

Walkers are local people who walk dogs with Seekies on their own hours, in their own patch. Seeky is the company behind Seekies, and walkers are the people who turn up at your door.

How are walkers checked?

ID and right to work, a conversation with us, then onboarding in person at our office in Shoreditch. We read every application and approve every walker ourselves.

Can I meet my walker first?

Yes. A meet and greet is always available, and it is optional. Ask for one when you book.

What if my dog is nervous or reactive?

Put it in the Dog Passport and it goes to the walker before they arrive. Walks are your dogs only, and on-lead. A meet and greet is always available.

Safety and trust

Support during a walk, and how we keep things safe.

Who do I contact during a walk?

If something goes wrong mid-walk, message us from the booking and a real person at Seeky steps in.

How are keys and codes kept safe?

Access details live in your Dog Passport and go to the walker on your booking. You can change them at any time.

Prices and payments

What a walk costs and how you pay.

What does a walk or visit cost?

Walks are £17 for 20 minutes, £22 for 30 and £32 for an hour. Cat check-ins are £12 for 20 minutes or £15 for 30, drop-in feeds £13 or £16, and home company £18 for 30 minutes or £28 for an hour. One price, shown before you book. Join the list and you’ll hear first.

The price you see is the price you pay. It covers the walk and Seeky’s booking fee, and nothing is added at checkout.

How much is a drop-in or cat visit?

A cat check-in is £12 for 20 minutes or £15 for 30. A drop-in feed is £13 or £16. Home company for an older dog is £18 for 30 minutes or £28 for an hour. Join the list and you’ll hear first.

When am I charged?

Payment details are taken when you book and the price is shown in full first. If no walker accepts within 30 minutes, you pay nothing. Walks are not bookable yet, so nothing is charged at all.

Cancellations and refunds

Changing your mind, and what happens if a walk does not go ahead.

Can I cancel?

Free until your walker is on the way. After that a part charge applies, shown before you confirm.

What if nobody accepts?

You pay nothing. If no walker accepts within 30 minutes, the request is cancelled and you are not charged.

How do refunds work?

If something about a walk was not right, message us from the booking and a person will look at it with you.

Seekies Club

Membership, what it costs and what you get.

What is the Seekies Club?

A membership for regulars, with members’ rates on every walk and visit. It opens with launch. Join the list and you’ll hear first.

Can I cancel the Club?

Yes, whenever you like, from your account.

Your account and Dog Passport

Signing in, your dogs and their details.

What is the Dog Passport?

Everything a walker needs to know about your dog: behaviour, vet, emergency contact, walking preferences and how to get in. Set it once and every walker gets it before they arrive.

Can I add more than one dog?

Yes. Each dog gets its own passport. Book one of them or all of them; nobody else’s dog ever joins.

How do I close my account?

Message us from the app and we will close it and tell you what we keep and why. Our privacy notice is at seeky.co.uk/privacy.

Becoming a walker

Walking with Seekies: how to apply and how you are paid.

How do I become a walker?

Tell us about you: your area, your hours and your way with dogs. Then come ID and right to work, a conversation with us, and onboarding in person at our office in Shoreditch before your first walk.

Do I choose my hours?

Yes. Your hours, your patch. Jobs come to you and you take the ones that fit.

When am I paid?

Every week. Walks pay £12 for 20 minutes, £16 for 30 and £24 for 60. Home visits pay by type and length, from £8.50 for a 20-minute cat check-in. Your walks and visits for the week are added up and paid in one go, with no invoicing and no chasing.

Areas we cover

Where Seekies walks today.

Where do you walk?

We are starting in a handful of London neighbourhoods. Put your postcode in on the home page and we will tell you straight.

What if you do not cover my area yet?

Leave your postcode and email and we will tell you when we open near you. Demand is how we choose where to go next.

Still need
help?

A real person at Seeky reads every message. If something goes wrong mid-walk, message us from the booking and a person steps in.

Message us from the appOpen your booking and tap Message. Fastest during a walk.
support@seekies.co.ukFor anything that is not urgent.