About us and these terms
Seekies is run by Seeky Ltd, a company registered in England and Wales (Company No. 17272912), registered office 51 Colegate, Norwich, NR3 1DD. By creating an account or booking, you agree to these terms. Nothing in them affects your statutory rights as a consumer.
Your walk or visit is provided by the walker who accepts it. Seeky Ltd arranges the booking and takes payment as the walker's booking agent, and is responsible for the Seekies service: matching, payments, the app and support.
Your account
You must be 18 or over and live in an area we cover. You sign in with your mobile number and a code we text you; keep your phone secure, as anyone with it can use your account. Tell us the truth about your pets and your home.
Booking a walk
You choose a walk of 20, 30 or 60 minutes, now or at a later time, and we offer it to walkers near you. A walk is booked when a walker accepts it. We aim to have a walker accept within 30 minutes; if nobody accepts, the walk is not booked and you pay nothing. Each walker walks one dog at a time.
Prices and payment
Walks cost £17 for 20 minutes, £22 for 30 minutes and £32 for 60 minutes. Nothing is added at checkout. The price is shown before you book. When you book, we place a hold on your card for the price, and we charge it only when a walker accepts. If nobody accepts, the hold is released. Payments are processed by Stripe. Every walk has a receipt in the app.
Cancelling
You can cancel free of charge until your walker sets off. If you need to cancel after your walker has set off, contact us through the Help Centre. If we or your walker cancel, you are not charged, and anything already taken is refunded.
Under consumer law you normally have 14 days to cancel a service contract. By asking for a walk to start now or within those 14 days, you ask us to begin straight away, and you lose that right once the walk has been completed.
Your pet and your home
- Your pet must be vaccinated, wormed and protected against fleas, and safe to be walked on a lead by someone they have not met before.
- Tell us if your dog must be registered under the Dangerous Dogs Act. We can’t take bookings for these dogs.
- Tell us in your pet's passport about anything a walker needs to know: behaviour around people, dogs or traffic, recall, health conditions and medication.
- Your walker can give medicine your vet has prescribed for your pet, exactly as the vet’s label says. Put your written instructions in the booking, and leave the medicine in its labelled packaging. Walkers won’t give supplements, over-the-counter treatments or anything your vet hasn’t prescribed.
- Make sure your walker can get in and out as you describe. Key safe codes are encrypted when we store them and are shared only with the walker on your walk.
- If your pet becomes unwell or is injured on a walk, your walker will contact you and, if they cannot reach you and it is urgent, your vet.
During the walk
You can follow the walk live, message your walker and call them in the app. Calls are recorded and summarised so that what is agreed is written down; both of you are told before the call connects. Your walker may take photos of your pet, which are shared with you in the walk story.
Check it's your walker. You'll see your walker's photo on your booking. If the person who arrives doesn't match it, don't hand over your pet or keys. Tell us straight away in the app or through the Help Centre.
The Seekies Club
The Club costs £5.99 a month and gives 10% off every walk. It renews monthly until you cancel. You can cancel in the app at any time; you keep the benefits until the end of the month you have paid for, and nothing more is charged. If you delete your account, your membership stops renewing.
Our responsibility to you
We provide the service with reasonable care and skill. If something goes wrong, contact us and we will put it right where we can. We are responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
If something goes wrong. Tell us as soon as you can, ideally within 24 hours, in the app or through the Help Centre.
Insurance
Seeky Ltd is insured for “Dog Walker\Pet Sitter\Pet Minder” under policy number ACE040687, for the period from 15 November 2026 to 14 November 2027. The policy is arranged through Pet Business Insurance and the insurer is Accelerant Insurance UK Limited.
“Cover is for self-employed workers who are covered for work referred and booked through Seeky Ltd.”
| Cover | Limit of indemnity | Excess |
|---|---|---|
| Public Liability | £5,000,000 any one claim | £100 Third Party Property Damage Claims |
| Injury to Animals | £25,000 any one claim (£75,000 in the annual aggregate) | £50 each and every claim |
| Loss or Theft of Key | £10,000 in the annual aggregate | Nil |
We pay any excess.
Within Injury to Animals: “For death, the maximum we will pay is GBP 3,000 per animal.” If an animal is stolen or goes missing and is not recovered, “The maximum we will pay is GBP 3,000 per animal in any one period of insurance.”
Main exclusions
- Animal Illness: not included;
- “the cost of any treatment for an injury that first showed clinical signs before the animal was left in your care, custody or control”;
- “death, injury, illness or disease arising out of the administration of any medicament or treatment by you or any employee unless under the direction of a vet”;
- “Death resulting from you using any prescription only medicine on the animal”;
- “Any dog that must be registered under the Dangerous Dogs Act 1991 and the Dangerous Dogs (amended) Act 1997”;
- “injury to any stud animal or any being used for breeding”;
- “Dogs used for guarding or racing”;
- “Any animal that is less than 8 weeks old”.
“This is only a summary of your cover and for full cover details please refer to your Insurance Schedule and Insurance Product Information Document.”
Pet Business Insurance is the trading name of LRMS Insurance Services Ltd, authorised and regulated by the Financial Conduct Authority.
Using Seekies fairly
Treat walkers with respect. Do not ask a walker to arrange walks with you outside Seekies, share your account or misuse the app. We may suspend or close an account that breaks these terms, after telling you why where we can.
Walks and visits arranged outside Seekies aren’t booked through Seeky Ltd, so our insurance doesn’t apply to them.
Changes, complaints and law
We may update these terms; we will tell you in the app before a change that affects you takes effect. For help or to complain, use the Help Centre. These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in your local courts.